From the TUC

It’s health and safety gone mad

13 Feb 2010, by in Working Life

I’ve just been reading about the Eurostar enquiry.

No evacuation procedures, no staff training, no first aid kits.

Truly health and safety gone mad.

2 Responses to It’s health and safety gone mad

  1. Anthony McLean
    Feb 14th 2010, 8:52 pm

    Many miss the real issue here. “Completely unpredictable events”, i.e weather-related mechanical failure, are NOT the big issue. They never never were.

    Equipment fails and there is no surprised in that.
    Eurostar’s real failure is/was about customer service or, more precisely, complete lack thereof!

    • Remember, this was not first time Eurostar had “no plan” in place. A nearly identical failure (chunnel fire) happened just 14 months earlier and the company took no heed!!!

    Such emergency situations are inevitable. The only legitimate emergency questions are : when+ where? : how frequently? : and how shall we prepare?

    Eurostar could/should have modeled and prepared emergency responses to worst case scenarios including well-practised emergency response teams to deliver efficient customer communications.

    Emergency customer service should have provided quick access to existing transit options, special deployment of emergency travel contingencies (such as fully defined special coach, train and ferry service), lodging, etc. etc

    Unfortunately, lack of a detailed emergency preparedness plan, for a multi-day loss of international transit services to 100K+ people approached criminal negligence.

    At any firm I’ve worked for, such negligent failure would have triggered the sack. But it seems no-one at Eurostar even lost their job over this.

    Can Richard Brown really be trusted to have the wisdom and ethos to organize repair of such a endemic system failure? Very Unlikely. The fact that “no plan” was in place is enough reason to change Eurostar’s leadership.

  2. The Health Dude
    Feb 15th 2010, 1:41 pm

    While health is wealth most of our people no good health and it is the reality that they have no wealth to keep health well. To keep good health we also need wealth. Health is wealth? Not always that!